Tuesday, 20 November 2018

WDC Kitchen and Bath Center aims to meet clients’ expectations

 

 

What is your goal for this advertorial? What do you want to convey to our readers?

The purpose of this advertorial is to raise awareness of the customer experience we cultivate at WDC Kitchen & Bath.

Can you share a little about your firm and how it has evolved?

 

 

WDC Kitchen & Bath Center, founded in 1981 under the name of Warehouse Discount Center, originally began as a 2,000-square-foot appliance showroom in Agoura Hills. Today WDC remains family-owned and operates six luxurious showrooms throughout Southern California, featuring kitchen appliances, outdoor barbecues, plumbing fixtures, and a few have recently added mattresses to their assortment.

What led you to your current business?

 

 

The family-owned and -operated business is currently managed by the second generation. Inherited values of providing customers with the best price, quality and overall experience are what drive the company’s growth.

Describe the philosophy behind your firm.

The mission continues to evolve. While the retail landscape changes every single day, WDC is focused on adapting and innovating to meet the new expectations of our clients. We are constantly working to achieve a customer experience that is nothing short of exceptional.

The mission has always been to meet the needs, desires and expectations of each customer by truly listening to their needs and treating the customer with the utmost respect throughout the buying process and beyond. In order to fulfill this lofty mission, WDC has made it standard practice to only employ the most knowledgeable kitchen and bath specialists to guide customers through the buying experience and lead them to the kitchen or bathroom they envisioned.

We believe in hiring professionals and training them into experts. Our entire staff is vigorously trained by manufacturer professionals to ensure that we remain a valuable resource to our customers throughout their new build or remodel. In fact, the staff has an average of 17 years’ experience in their field.

What is inspiring you now?

We get inspiration through our partnerships and network of interior designers, contractors and, last but certainly not least, our customers.

How do you stay abreast of new trends and styles?

Our direct relationship with each product manufacturer allows WDC to be well-informed of all the latest styles and product features available in the kitchen and bath industry. Not just styles and features of today but those that will be available in years to come. Each of our six showrooms is frequently updated using current fashion trends and styles designed by local artisans and interior designers.

How would you describe the personality of your business?

WDC understands the importance of family and has made it a cornerstone for our business by cultivating an environment of friendliness and helpfulness not only for our customers, but employees as well.

Speaking to your line of work, what constitutes “good design”?

No longer can something be considered a “good design” based on luxury or price. A good design is defined by an individual’s experience or is something that simply makes one feel the warmth and comfort of home and family.

What are the key influences in your work today?

The needs and desires of the local communities we belong to is the key influence in our business today. Additionally, WDC is committed to quality and superior customer service. This commitment influences constant staff training and expanding services to fulfill the needs and requests of our customers.

Is there anything else that you wanted to add?

As part of their relationshipbuilding with customers, WDC strives to educate customers before, during and after a sale to ensure that customers feel comfortable with their purchase even after their appliance is installed. In their efforts, WDC hosts informational cooking demonstrations that bring appliance manufacturers and WDC customers together to discuss the benefits and features of the latest kitchen appliances. These demonstrations afford a great opportunity for customers to see the appliance in action, learn how to cook healthier and smarter, get great recipes, provide feedback to the manufacturer on their products and feel more confident about their new purchase.

Source: https://www.mpacorn.com/articles/wdc-kitchen-and-bath-center-aims-to-meet-clients-expectations/

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